Asset Refund Policy

1. Definitions

• Assets — various forms of monetary funds, including electronic currencies, non-cash and cash fiat currencies, cryptocurrencies, and tokens.
• Exchange Service — software operating online that enables asset exchange.
• Exchange — the transfer of assets between the service and the user in accordance with a submitted request.
• User — an individual or legal entity using the service.
• Request — an electronic application for exchanging assets submitted by the user via the service’s website.
• Timeout — the designated time frame during which the user must complete payment as per the request.
• Unaccounted Funds — assets received without an official request or exceeding the declared amount.
• Refund — the process of transferring assets back from the service to the user under specific conditions.

2. General Provisions

• This policy is part of the agreement between the user and the service.
• Refunds are only possible in cases clearly defined by this policy.
• No refund is issued if the exchange has been successfully completed.
• The service may request additional verification if necessary.
• Requests for refunds, payment stops, changes to payment details, and any other actions related to an application are accepted exclusively from the email address from which the application was submitted. Otherwise, any other request may be ignored and considered fraudulent.
• All refunds are made exclusively in USDT. This is due to automatic conversion of all incoming cryptocurrency deposits into USDT. The refund amount is based on the actual USDT received after conversion, minus applicable fees in Section 5.

3. Refund Conditions

• The refund amount will not exceed the actual received value.
• Unaccounted funds are refunded only after verification of ownership.
• All refunds are subject to deduction of applicable fees.
• If the user made a technical error (e.g. wrong network or address), the service may deny the refund.

4. Rights and Obligations of the Service

• The service must process a refund if the exchange failed due to technical reasons beyond the user's control.
• The service reserves the right to:
  • Refuse refunds without a user-initiated request.
  • Not cover payment system fees.
  • Apply fees for unaccounted funds or timeouts.
  • Deny refunds for violations or suspected fraud.

5. Fees

• USDT (BEP20): if a transaction fails AML verification, the service charges 1% (min. 10 USDT) + user must send BNB to cover gas fees.
• Bank transfers (UAH): 3% of the amount + 5 UAH.
• Payment systems: 2% of the amount + system fee.
• Cryptocurrency: up to 2% depending on circumstances.
• Other assets: fees calculated individually before refund confirmation.
• All fees are deducted from the refundable amount.
• Fees may be changed without prior notice.

6. Asset Retention Period

• Assets are held for up to 3 months from the date of receipt.
• After this period, refunds are not guaranteed.
• The service does not use such assets for profit.

7. Security and Responsibility

• The service may suspend refunds in case of suspicious activity or abuse.
• Additional documentation may be required.
• Access to the service may be restricted or blocked if rules are violated.

8. Final Provisions

• Submitting an exchange request constitutes acceptance of this policy.
• All refund requests are handled via support service only.
• The service commits to a transparent and secure refund process.

If you have any questions, please contact us via online chat or contact form.